Frequently asked questions
How do I make a Booking?
We accept bookings online through our online booking diary, over the phone or via email to reservations@restauranthjem.co.uk. On completion of a booking you will receive a confirmation email with lots of useful information about your visit. If you do not receive a confirmation email within 24 hours of making your booking please contact the restaurant directly so we can make sure your booking is in our system.
What is your cancellation policy?
During the reservation process you will be asked to enter the details of a valid credit card. We operate a 48 hour cancellation policy and will not charge the card unless you should cancel with less than 48 hours' notice in which case a £50pp cancellation charge will be applied.
What sort of food is served at Hjem?
We serve a tasting menu created from ingredients sourced from the surrounding farms and gardens of Northumberland. The menu is between 15-18 servings, some of which are small bites, others are larger dishes. All of our food is cooked with Scandinavian precision and techniques
What menus do you offer?
Our tasting menu is between 15-18 servings, some of which are small bites, others are larger dishes. All of our food is cooked with Scandinavian precision and techniques
How long does a tasting menu last?
The menu will last around 2 hours, although if you want to enjoy a drink before dinner in
our garden and coffee afterwards then it may take a little longer.
Do you cater for special dietary requirements?
If you advise us in advance of your visit we will always do our best to accomodate your specific dietary requirements. As far as allergies are concerned It is important to know that we do use nuts, gluten and other allergens in our kitchen so while we can ensure your dishes are free of these ingredients it is essential that you know that these ingredients are still used on the premises.
Is there a dress code?
No, we want you to enjoy your evening wearing whatever you like to wear when dining out.
Is there parking available?
Yes, we have a spacious car park so getting parked should be very straightforward.
Do I need to book a taxi beforehand?
would recommend you organise your taxis in advance. We will happily organise a car for you
with one of our recommended taxi companies if you would prefer.
Are children allowed?
Yes we welcome children of all ages, however, we do not have any special menus or smaller
dishes available for them and please be considerate of your fellow diners if deciding to bring
children with you. The Hadrian pub kitchen does have a special children’s menu so that
might be a better option for you if you want to bring children.
Do you allow dogs?
No we do not allow dogs, other than working dogs, in the restaurant. Our pub is very dog friendly though, which might be a better option if you can’t find a dog sitter for the evening!
Are you hiring?
We are always looking for hospitality professionals who are hard working and want to learn.
Please send us your CV to careers@restauranthjem.co.uk if you are interested in joining the
team!
Is the restaurant accessible?
The restaurant building is accessible from the street to wheelchair users. Unfortunately however, due to the listed status of the building, we are currently unable to offer any dedicated disabled toilets and access to the hotel guestrooms are by stairs only at this time.