Frequently asked questions

How do I make a Booking?


We accept bookings online through our online booking diary only. On completion of a booking you will receive a confirmation email with lots of useful information about your visit. If you do not receive a confirmation email within 24 hours of making your booking please contact the restaurant directly so we can make sure your reservation is in our system. For groups larger than 6 people, please call the restaurant directly on (+44) 1434 681232 where someone will be able to discuss the options available to bigger groups.




What is your cancellation policy?


During the reservation process you will be asked to make a deposit of £120pp on the booking. This will cover the Tasting Menu and will, of course, be deducted from your final bill on the day of your reservation. We operate a 48 hour cancellation policy and will refund any payments made should you need to cancel within that period. If it is later than 48 hours this deposit is non-refundable. You are most welcome to transfer your booking into someone else’s name, or reschedule, should you need to make changes at the last minute.




What sort of food is served at Hjem?


We serve a tasting menu created from ingredients sourced from the surrounding farms and gardens of Northumberland. The menu is around 18 servings, some of which are small bites, others are larger dishes. All our food is cooked with Scandinavian precision and techniques whilst showcasing the best of Northumbrian produce.




What menus do you offer?


Our tasting menu is around 18 servings, some of which are small bites, others are larger dishes. All our food is cooked with Scandinavian precision and techniques The menu can be complemented by either an alcoholic or non-alcoholic beverage pairing.




How long does a tasting menu last?


The menu, including after dinner coffees and digestifs will last around 3 - 3.5 hours.




Do you cater for special dietary requirements?


If you advise us in advance of your arrival, we will always do our best to accommodate your specific dietary requirements. As far as allergies are concerned, It is important to know that we do use nuts, gluten and other allergens in our kitchen, so while we can ensure your dishes are free of these ingredients it is essential that you know that these ingredients are still used on the premises. If you need to inform us of any requirements, just give the restaurant a call on (+44) 1434 681 232 before your visit to let us know.




Is there a dress code?


No, we want you to enjoy your evening wearing whatever you like to wear when dining out.




Is there parking available?


Yes, we have a spacious car park so getting parked should be very straightforward.




Do I need to book a taxi beforehand?


Be aware that rural Northumberland does not have many uber drivers or taxi ranks. We would recommend you organise your taxis in advance. We will happily organise a car for you with one of our recommended taxi companies if you would prefer. The restaurant also has an adjoining Hotel if you would prefer to stay the night after your meal. This can be booked as part of the restaurant reservation process.




Are children allowed?


Yes, we welcome children of all ages, however, we do not have any special menus or smaller
dishes available for them and please be considerate of your fellow diners if deciding to bring children with you.




Do you allow dogs?


Due to the open nature of the restaurant and kitchen, we do not allow dogs, other than working dogs.




Are you hiring?


We are always looking for hospitality professionals who are hard working and want to learn.
Please send us your CV to careers@restauranthjem.co.uk if you are interested in joining the
team!




Is the restaurant accessible?


The restaurant building is accessible from the street to wheelchair users. Unfortunately, due to the listed status of the building, we are currently unable to offer any dedicated disabled toilets and access to the hotel guestrooms are by stairs only at this time. However, please be advised that we are currently in the process of building an entirely accessible cottage that will have priority access to Hjem reservations. We hope to complete this addition to our property in Spring 2022.